Karate Labs Privacy Notice

Effective Date: May 10, 2022

Last Updated: Feb 13, 2024

This Privacy Notice (the “Notice”) applies to personal information collected by, or provided to, Karate Labs Inc., and/or its affiliates and subsidiaries (collectively "Karate Labs”, "we", “us", “our") via the websites, applications, and electronic communications from which it is linked (collectively, the “Platform”). This Notice describes how Karate Labs uses the personal information that it collects, receives, maintains, and stores about you. This Notice does not apply to Customer Data (as defined in the Karate Labs Terms of Use) processed, stored, or hosted by our customers using Karate Labs products. Our customers are responsible for deciding how Customer Data is used, so please see their applicable privacy notice for more information.

  • Types of personal information Collected

    Although we may receive it, we do not intentionally collect personal information from or about you in order to provide, enhance, market, and offer our products and services offered via the Platform, and to otherwise communicate with you. This section describes the categories of personal information we may collect, including personal information we have collected in the past twelve months. You are not required to give us all the personal information identified in this Notice; however, if you do not provide requested personal information, we may not be able to provide you with some or all of our services.

    Contact and Demographic Information –name; address (including billing and shipping address); telephone number; email address; and fax number.

    Payment Information – If you make a purchase, we will collect your payment information including your credit card information and billing address, together with your purchase details. All payment data is stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/en-gb/privacy.

    Location Data –While navigating the Platform, your mobile device or browser may share your location data, both through WiFi and GPS, and IP address or MAC address. We will collect this information based on the settings of your phone and browser.

    Usage Information – We may also collect usage and device information when you visit the Platform. This may include information relating to your Internet activity or other electronic network activity, which includes device information; web server type and version; PHP version; database type and version; cookie information; device information; browsing activities, and platform or mobile application use data; referring domain; destination domain and destination path; performance, security, software configuration and availability of our software on your servers and network; website user statistics and website and portal use and viewing activity records; and communication preferences.

    Education and Employment Information – If you apply for employment with Karate Labs, we will collect your employment and work history, as well as personal information related to your potential employment. This may include, but is not limited to, your education and employment history, address and contact information, demographic information, and the contents of your resume.

    Communication Information- We may collect audio, electronic, or visual information, which includes screen sharing views; any data in any files uploaded, emailed or otherwise provided by customers; the contents of your communications with Karate Labs, whether via email, social media, telephone or otherwise; and inferences we may make from other personal information we collect.

  • Method of Information Collection

    We collect personal information in a variety of ways. We collect personal information directly from you; for example, when you visit our websites, respond to a survey, participate in a telephone interaction, fill out a registration form or otherwise use our software, or communicate with us through one of our websites to receive information about our business to business services or to schedule a demonstration of our products or programs, and if you expressed interest in being contacted by us at a trade show in which we participated or hosted.

    We may also collect personal information from third parties. For example, we may collect personal information from service providers that help us to build and maintain our contact lists, that integrate their services into ours, or in other ways work with us for our mutual benefit.

    We also collect personal information from you passively. For example, our Platform uses tracking tools like cookies, pixels, and web beacons to collect usage and browser information. For more information about the trackers that we use, please see Section 6 of this Notice. Additionally, if you enable location data on your device, this data will be collected based on the location settings on your device.

  • Combining Personal Information

    We may combine personal information we obtain. For example, we may combine personal information that we have collected online with personal information that we have collected offline, for instance during calls between you and our support team. We may also combine personal information that we have collected across other third party sites or from other third parties with personal information we already have.

  • How We Use Personal Information

    To the extent permitted by applicable law, we may use personal information to:

    • operate our Platform and provide support to our business functions;
    • fulfill customer requests, such as to create a Karate Labs account or complete customer purchases;
    • protect against criminal activity, claims and other liabilities;
    • send customers information regarding Karate Labs, and our products;
    • respond to reviews, comments, or other feedback provided to us;
    • support and personalize our Platform, products, websites, and advertising;
    • protect the security and integrity of our Platform, content, and our business;
    • provide customer support;
    • the extent required for benchmarking, data analysis, audits, developing new products, enhancing our Platform, facilitating product, software and applications development, improving our services, conducting research, analysis, studies or surveys, identifying usage trends, as well as for other analytics purposes;
    • meet our contractual requirements;
    • comply with applicable legal or regulatory requirements and our policies;
    • communicate with our customers, including to provide them with information about our products, programs, services and promotions;
    • market, advertise, and provide our Platform; and
    • the extent necessary for any other lawful purpose for which the personal information is collected.
  • Sharing personal information

    We may share your personal information in the following circumstances:

    • Within Karate Labs– We may share your personal information within our company.
    • Vendors, Consultants, and Other Third-Party Service Providers - We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The third parties we may share personal information with are as follows:
      • Cloud Computing Services - Amazon Web Services (AWS)
      • Invoice and Billing - Stripe
      • User Account Registration and Authentication - Google OAuth 2.0, GitHub OAuth and Microsoft OAuth
      • Web and Mobile Analytics - PostHog
    • Legal Obligation or Protection from Harm -When we have a good faith belief that access, use, preservation or disclosure of the personal information is reasonably necessary to (a) satisfy or comply with any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of the Terms of Use, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of Karate Labs, its users, or the public against harm.
    • Mergers, Acquisitions, Divestitures-If we are involved in a merger, acquisition, or any form of transfer or sale of some or all of our business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, personal information may be transferred along with the business. Where legally required we will give you prior notice and, if you have a legal right to do so, an opportunity to object to this transfer.
    • Purposes described to you –We may share your personal information for other purposes, as we describe to you and as permitted by applicable law.
  • Cookies and Other Technologies

    We will collect information about users over time by using several common types of cookies and other tracking technologies including log files, pixel tags, web bugs, web beacons, clear GIFs, Local Storage Objects (LSOs) such as HTML5 and Flash or other similar technologies to collect information about the ways you interact with and use the Karate Labs Platform, to support and enhance features and functionality, to monitor performance, to personalize content and experiences, for marketing and analytics, and for other lawful purposes.

    To assist us with analyzing our website traffic through cookies and similar technologies, we use analytics services such as Google Analytics.

    We may use cookies that are session-based. Session cookies expire when you close your browser or turn off your device. Persistent cookies remain on your device after you close your browser or turn off device. We use persistent cookies.

    We may use a variety of cookies:

    Type of Cookies Description
    Required Required cookies are essential for the operation of Karate Labs Products and Services. They include, for example, cookies that allow you to access secure areas of the Platform and using our services.
    Performance These cookies collect information about how you use the Karate Labs Products and Services, including which pages you go to most often and if they receive error messages from certain pages. The information collected via these cookies is only used to improve how the Platform functions and performs.
    Functionality Functionality cookies allow the Platform to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of the Platform after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.

    Most internet browsers accept cookies by default. You can accept, or block cookies by activating the setting on your browser that allows you to reject all or some cookies. You may also be able to change your cookie preferences via the Platform. The help and support area on your internet browser should have instructions on how to block or delete cookies. Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject cookies or to alert you to when a cookie is placed on your computer, tablet or mobile device.
  • How long do we keep your information?

    We do not knowingly solicit data from or market to children under 18 years of age. By using the Platform, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@karatelabs.io.

  • California Privacy Rights

    Pursuant to California’s Shine the Light statute (Cal. Civ. Code § 1798.83), you can control if we share personal information with third parties for their marketing purposes. To opt-out of us sharing your personal information with third parties for such purposes, email us at info@karatelabs.io include “Marketing Opt-Out” in your request.

    In addition, pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), California residents may have certain other rights concerning their personal information. When we use the term “personal information” in this section, we mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

  • What are Your Privacy Rights?

    In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "How can you contact us about this notice?” below.

    We will consider and act upon any request in accordance with applicable data protection laws.

    If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here:


    If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

    Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "How can you contact us about this notice?” below or updating your preferences.

    However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

  • How can you contact us about this notice?

    If you have questions or comments about this notice, you may email us at info@karatelabs.io or by writing to:
    Karate Labs Inc.
    1507 Sandcroft Ln
    Sugar Land, TX 77479
    United States

    If you are contacting us to exercise your rights with respect to your personal information as detailed in this Notice, we ask you to please adhere to the following guidelines:

    • Tell Us Which Right You Are Exercising: Specify which right you want to exercise and the personal information to which your request relates (if not to you). If you are acting on behalf of another consumer, please clearly indicate this fact and your authority to act on such consumer’s behalf;

    • Help Us Verify Your Identity: Provide us enough information to verify your identity. For example, provide us (at a minimum) your full name, address, and phone number. Please note that if we cannot initially verify your identity, we may request additional information to complete the verification process. Any personal information you disclose to us for purposes of verifying your identity will solely be used for the purpose of verification.

    • Direct Our Response Delivery: Inform us of the delivery mechanism with which you prefer to receive our response. You may specify, for example, email, mail, or through your account (if you have one with us).

    Please note that you do not need to create an account with us in order to make a request to exercise your rights hereunder.

  • Updates

    This Notice may be amended from time-to-time. Unless otherwise indicated, any changes to this Notice will apply immediately upon posting to the Platform so please check our site periodically for updates. You can see when this Notice was last updated by reviewing the “Last Updated” legend at the top of this page. We will provide notice of material changes by updating the Notice here, and communicating with you in the manner and format in which we typically communicate with you in our regular course of business, as required by applicable law.